Services below are organized by category. Availability by support tier — Essentials, Standard, or Priority — is noted where applicable*

Help Desk & Remote Support

Henderson Tech Services provides responsive remote and on-site technical support for small businesses that need reliable IT assistance without the overhead of an internal department. Support requests are handled directly, with no call center routing or multi-tier escalation process, ensuring issues are resolved efficiently by someone who already understands your environment. Remote support is provided on a fair-use basis, allowing consistent day-to-day assistance without arbitrary ticket limits.

• Remote support included on a fair-use basis across all plans

• On-site visits available for hands-on hardware or infrastructure issues

• Response time targets defined by service tier (next business day, same-day, or priority 2-hour response)

• Direct communication with your dedicated technician — no call center

• Business-hours help desk on all tiers; after-hours emergency line on Priority

• Documented resolution history for every support request

• Support available for both Windows and Mac environments

• Escalation path clearly defined for critical outages

Network & Wi-Fi Design

A stable, well-designed network is the infrastructure every other business system depends on. Henderson Tech Services designs, installs, and maintains wired and wireless networks tailored to the physical layout and operational demands of your business, with an emphasis on reliability and long-term scalability.

• On-site network assessment and design tailored to your space

• Business-grade router, switch, and firewall installation

• Wireless network design with guest network and VLAN segmentation

• Basic monitoring included on all tiers; full network monitoring on Standard and Priority

• ISP coordination and troubleshooting on your behalf

• Structured cabling and low-voltage installation coordination

• Remote access and VPN configuration for hybrid or remote staff

• Documentation of network topology for future reference

Data loss from hardware failure, ransomware, or human error can halt business operations entirely without a tested recovery plan in place. Henderson Tech Services implements and monitors backup systems for both on-premises and cloud-based data, including the Microsoft 365 environment, which is frequently overlooked in standard backup strategies.

• Automated backup of Microsoft 365 mailboxes, files, and Teams data

• Local and cloud backup coverage for servers and workstations

• Backup monitoring included on Standard and Priority tiers

• Documented recovery procedures specific to your environment

• Periodic recovery testing to confirm backup integrity

• Defined recovery time and recovery point objectives

• Ransomware-specific recovery planning

• Data retention policies aligned with business or regulatory needs

Backup & Disaster Recovery

Vendor Management

Small business owners frequently manage relationships with multiple technology vendors independently, from internet providers to line-of-business software companies. Henderson Tech Services serves as a single point of contact for these relationships, handling technical troubleshooting and coordination so that vendor issues no longer require your direct involvement. This service is included starting at the Priority tier.

• Single point of contact for ISP, hardware, and software vendors

• Technical troubleshooting coordinated directly with vendors

• Contract and renewal tracking to prevent unnoticed lapses

• Escalation on your behalf for unresolved vendor issues

• Documentation of vendor accounts and support contacts

• Coordination during equipment installs or vendor-led projects

• Evaluation support when considering new vendors or services

• Included as part of the Priority support tier

Microsoft 365 Administration

A properly managed Microsoft 365 environment is the foundation of daily business operations, covering email, file storage, and team collaboration. Henderson Tech Services handles the full lifecycle of your M365 tenant, from initial setup through ongoing administration, ensuring your organization gets full value from its licensing investment while maintaining security and compliance standards.

• Tenant setup, configuration, and licensing management

• User onboarding and offboarding, including account and permission changes

• Email spam and phishing filtering included on all tiers

• Full M365 administration — Exchange, SharePoint, Teams — included on Standard and Priority

• Conditional Access and multi-factor authentication policy setup in Microsoft Entra

• Regular license audits to identify and eliminate unnecessary costs

• Mailbox and data governance policy implementation

• Ongoing administration as your organization grows or changes

Cybersecurity & Email Protection

Cybersecurity incidents disproportionately affect small businesses that lack dedicated IT security staff. Henderson Tech Services implements foundational security measures designed to reduce your organization's exposure to the most common attack vectors, including phishing, credential theft, and unauthorized access.

• Email filtering configured to reduce spam and phishing attempts

• DMARC, SPF, and DKIM implementation for email authentication

• Multi-factor authentication enforced across all business accounts

• Antivirus and endpoint protection included on all tiers

• Security awareness training for staff — included on Standard and Priority

• Dark web monitoring for exposed company credentials — Priority tier

• Initial security baseline assessment for new clients

• Ongoing review of security policies as threats evolve

HIPAA & Compliance Support

Medical and dental practices face regulatory requirements that general IT providers are often not equipped to address. Henderson Tech Services brings direct multi-site healthcare IT experience to compliance-aware infrastructure design, helping practices meet HIPAA technical safeguard requirements and satisfy documentation requests from cyber insurance carriers. This service is available as part of the Priority tier.

• HIPAA-aware network and systems configuration

• Risk assessment documentation aligned with regulatory expectations

• Access control and audit logging implementation

• Policy documentation to support compliance reviews

• Encryption standards applied to data at rest and in transit

• Support for cyber insurance documentation requirements

• Staff training on compliance-related IT practices

• Included as part of the Priority support tier

Website Design & Hosting

A professional web presence remains essential regardless of industry, and Henderson Tech Services offers website design, development, and hosting as a standalone service available to clients nationwide, independent of the local IT support services offered in the Henderson and Las Vegas area. This service is offered separately from the three support tiers and is available regardless of plan.

• Custom website design and development on the Squarespace platform

• Search engine optimization setup and page structuring

• Ongoing hosting, maintenance, and content updates

• Mobile-responsive design across devices

• Domain and DNS configuration and management

• Integration with booking, contact, and business tools

• Available to clients outside the local Henderson/Las Vegas service area

• Offered independently of the Essentials, Standard, and Priority support tiers